Our returns policy is in addition to your legal rights.

Goods Delivered to You

If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 30 days after delivery by getting in contact with us, either by phone or email.

This is subject to the following conditions:

Damaged Goods

If the product you purchase is damaged or faulty, we may replace or refund as appropriate in accordance with your legal rights.

If you can see some of the delivery has arrived damaged, we ask you to sign for it as "damaged" on arrival. That way it will be easier for us to organize replacements, which is why it is important for you to inspect the delivery as much as you can before signing. Unfortunately, breakages can happen, and we will send out replacements as soon as we can. To help us, we recommend that you open all products and check exactly how many individual slabs are broken, take photographs of the breakages, then contact our office.

We cannot collect damaged product. Customers are advised to dispose of any damaged product once replacements have been organized.

If we cannot replace some products, we can organize a refund to the value of those units damaged.